Tracking order

Thank you for shopping at NaraMoya. We understand how important it is to know where your package is, and we are committed to providing you with a clear and hassle-free tracking experience. Below you will find a step-by-step guide to monitor your order from our warehouse to your doorstep.

How to Track Your Order

1. Locate Your Tracking Number
   Once your order has been shipped, we will send a confirmation email to the address you provided during checkout. This email will contain a unique tracking number (e.g., a combination of letters and numbers) and a direct link to the carrier’s tracking page. Please check your inbox (and spam folder) for an email from [email protected].
2. Use a Third-Party Tracking Service
   If you prefer a unified view of your shipment, we recommend using a reliable third-party tracking platform. One of the most popular and user-friendly options is 17Track. Simply copy your tracking number, paste it into the search bar on their homepage, and click “Track.” The service will display real-time updates from multiple carriers in one place.
3. Check the Carrier’s Website
   For more detailed information, you can also enter your tracking number directly on the shipping carrier’s official website (e.g., USPS, FedEx, DHL, or local postal service). The carrier’s site will provide the most accurate and up-to-date status, including estimated delivery dates and any exceptions.

What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipment is created. If your tracking number still shows no updates after 3 business days, please contact our support team at [email protected] with your order number and tracking number. We will investigate and provide you with a prompt update.

Important Notes

• Tracking numbers are typically activated within 1–2 business days after shipping.
• International orders may experience longer delays in tracking updates due to customs processing.
• We do not have a user account system; all order-related communication will be sent via email from [email protected].
• For any issues with your delivery, please reach out to us via email only. We will respond within 24 hours on business days.

We hope this guide helps you stay informed every step of the way. Thank you for trusting NaraMoya with your style!